Simple Customer Support ^� 1.0  has received the following awards:

5 Stars from Brothersoft.com

5 Stars from Softex.com

5 Stars from SoftPick.net

But Tucows.com won't even carry the program.  Both the readme file included in the .zip file and the help file state that initial accounts are provided so you can login with a Login Name of admin and password of admin - or a login name of csr and password of csr, Tucows thinks this is not obvious enough to the end user.

From my help file:  "It features user logins and security. This explains why when you first start the program you are presented with a login screen. I have provided sample user accounts for your use. You may use the User ID of admin and Password of admin for the ability to run all procedures in the program and to use the Security Menu options. You may use the User ID of csr and Password of csr to login as a customer service rep which will have some restrictions. You may login with the User ID of temp and password of temp to use the program in basically a "view" only mode. More on the security features later. Be aware that the User ID is not Case Sensitive, however; the password field is Case Sensitive. So if you entered CSR as the password for the provided CSR User ID, the password would be incorrect. It would need to be entered in Lower Case, as csr."

In rejecting the program, Tucows wrote:  "we are presently unable to accept your program because there needs to be a user name and password on the login screen so that users can log into the application." and "This information must be clear to the user, not simply listed in a readme file."

One of the features often asked for my registered users has been a login/password/security feature for some of my windows based applications - similar to those provided in some of my web based applications.  This security feature is one of the main reasons I developed Simple Customer Support and included the login/password features.

However, if this is too complicated, as it seems to have been for Tucows reviewers, I would appreciate an email.  This is offered to explain why you can't find this program on Tucows.com - 

This program is just an easy way to record information about your customers and contacts with those customers.  The contacts may be phone calls where your customer is calling to ask about your products, to check a status of an order, or a request for service.  Or perhaps you need an easy way to record phone calls made to your customer to remind them of warranty expirations, or to alert them of some special you may be offering.  Whatever the type of contact, SCS let's you and your support staff easily enter contact information.

The user interface is easy to learn and use.  A variety of reports are included and can be filtered using the Query Wizard.

The program uses Login Security so if you are using the program on a network, you can have some people login with only the ability to view data, but not change or delete records, while you might login as an administrator able to access, add, change and delete data.

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The program is sold with a site license which means you may have multiple users accessing the same database at no additional charge.  You might also have the program installed for use within your organization but not shared on the network.  For example, the receptionist may have the program installed to record, update and report on calls and visits to your organization while someone in the shipping and receiving department might have the program installed to keep track of shipments and inquiries from customers about the status of the shipment they are expecting.  Again, SCS is affordable because the additional users don't add to your cost of the program they reduce it.  With this initial release, the site license price is just $129.  So if you have only two employees with the program installed your per user cost is just $64.50.  Later you have two more users who will be using the program.  You wouldn't have to pay any additional fees to install the program for those users - instead, your per user cost drops to just $32.25 per user.  Do the math and you will see the program really is a great value.  The best way to find out if the program can be a value to your organization is to download a fully functional 30 day trial version.  No salesman will call.  Download it and try it out.  If the program doesn't meet your needs, just uninstall it.  No hard feelings.  But if you do like the program go ahead and purchase your site license - you will be glad you did.

An additional add on module for those organizations that will be using the program to support "internal" users who may be on the same Local Area Network is also available.  By placing this single .exe in the same directory on your file server as the main Simple Customer Support ^� files, your internal customer can have a shortcut to this add on program that will enable them to submit requests for support, and view and print a report on their reports without seen any other users requests.  As you update their support requests, they will be able to see the date and time of your response and the response details.  A site license for unlimited users of SCS Internal is just $99 - no matter how many computers  you install the program on at your location.  After installing Simple Customer Support ^� for network use, download and install Simple Customer Support - Internal ^� and try it out.  Pretend to be a user and see how easy it is.