The majority of my programs are for IT Based Help Desks.  Some are more generic and do not provide for recording or reporting on computer, peripherals and software.  A variety of backend databases are available.  Each of the programs is multi-user ready at no additional cost.  In the case of many of the programs, setting the program up for use by multiple technicians is a matter of installing the program locally, accepting the defaults then modifying the ODBC DSN in the control panel to point to the shared location of the database.  With other programs, the data files are created and updated based on the START IN property of the shortcut to the executable file.  If you need help in setting up one of the programs for shared use, send me an email and I will be glad to provide assistance.

 

Program Name Price Backend Database IT Help Desks Generic Customer Support Notes Web Interface
AccessAble Help Desk Client Server Edition 2.11 $599 - Site license for Windows & Web Microsoft SQL Server Yes   Another incremental upgrade being considered... Yes, .ASP and .HTML Templates. Recommend Microsoft IIS for Web Server
AccessAble Help Desk Pro Edition 2.5 $499 - Site license for Windows & Web Microsoft .MDB - ODBC  Yes   Version 2.51 on request and 3.0 in planning.. Yes, .ASP and .HTML Templates. Recommend Microsoft IIS for Web Server
Been There, Done That! 8.0 $129  Proprietary, tps files. Yes Not really, but due to the low price many use it for non IT purposes. Version 8.0 released March 2004 None.
My Problem Solved! $299 - Site license for Windows & Web MY SQL DB - Can be hosted on Windows or Linux Yes   Version 2.0 just released. Yes. PHP and HTML Tempates -Can be hosted on Windows or Linux Web Server 
Problem Solved! 4.0 $199 - Site License for Windows and Web Proprietary, TPS, Yes   Ideal for sites that don't want to use Microsoft IIS and need to support computer users. Integrated HTTP Server, not IIS.  Easy to setup, but not extremely customizable.
Proactive Customer Support 2.0 $199 - Site License for Windows and Web Microsoft .MDB - ODBC   Yes Windows app just updated.  changes to web interface being considered. Yes, .ASP and .HTML Templates. Recommend Microsoft IIS for Web Server
Simple Customer Support $129 - Site License for multiple CSRs.   Proprietary, TPS   Yes The windows based application features security logins you can administer.  An optional windows program will let users submit requests and view their requests.  Need to be on the same LAN. No
QUAD Help Desk 2.5 $299 - Site License for Widows and Web Proprietary, TPS   Yes Ideal for sites that don't want to use Microsoft IIS and support internal customers, not IT Support. Integrated HTTP Server, not IIS.  Easy to setup, but not extremely customizable.
DBS Help Desk $249 - Site License for Widows and Web .dbf (dbase format) Yes   Interface unlike most of my programs, however, some may prefer it for just that reason.  Uses BDE. HTML and CGI-Bin. Can be more complicated to set up. Recommend Apache HTTP Server for Windows.